Job Description

Groove Technology Solutions is a leading provider of innovative technology solutions for the hospitality industry, offering a wide range of services from DIRECTV, Internet, and Wi-Fi to video surveillance, phone systems, energy management, and other cutting-edge in-room technologies. Recognized as one of the "Fastest growing companies in Utah" and honored with awards for being one of the "Best Companies to Work For in Utah," we foster a culture of innovation and continuous improvement. Join us in shaping the future of hospitality tech and growing with a company committed to excellence.

Overview of Position

We are seeking a skilled and experienced Field Technician to join our Access Control Team. This person will be primarily responsible for planning, executing, and delivering complex access control projects here at Groove. This person will use their technical expertise in system installation and configuration to ensure that access control systems, including smart locks, door controllers, and CCTV cameras, are installed and functioning according to design specifications while delivering an extraordinary customer experience.

*This position requires 75% travel* 

What you'll own

• An uncompromising commitment to delivering an extraordinary customer experience is a priority.
• In this role, you will be responsible for planning, executing, and delivering complex projects related to physical and logical access control systems.
• Create / Review a Statement of Work (SOW) and prepare the Project Plan to execute the SOW.
• Create / Review system designs and Bills of Materials (BOM) for accuracy and completeness.
• Prep, install, configure, and test Access Control systems, devices, and software according to the sold design, such as card readers, door controllers, CCTV cameras, and access management platforms.
• Ensure all inventory on the BOM for a project is accounted for onsite.
• Work with the Deployment Manager to prepare and execute each Installation, including problem-solving and suggested solutions for project challenges.
• A daily check-in with the Deployment Manager for any needs/challenges/direction.
• Written daily updates to the Project Team on status
• Perform work to industry quality standards. 
• Provide feedback to help update manuals, improve our processes, and any areas of opportunity or refinement. (i.e., building scripts and templates, improving security and quality, improving efficiency, etc.)
• Other duties as assigned by Department leadership.

Experience and skills you’ll have

• 3+ years of experience in the field installing and configuring Access Control systems that include smart locks, door controllers, smart door readers, credential configuration, and cloud and on-premise systems.
• Estimated 75% of nationwide travel is required
• Experience with Access Control PDK, ICT, and Avigilon (Openpath) systems is a plus.
• Experience with smart locks like Salto, Assa Abloy, and Dormakaba is a plus.
• Experience with Server Configuration is a plus.
• Understanding basic network services such as Ethernet and WiFi, DHCP, IP Addressing, etc.
• Strong communication, leadership, and problem-solving skills.
• Excellent teamwork attitude. Able to lead and/or follow as needed for optimal team synergy.
• Resourceful, and able to handle multiple tasks and deadlines in a fast-paced environment.
• You should be passionate about access control and look forward to joining a dynamic, innovative, fast-growing team.

Perks & Benefits

• Competitive compensation starts at $30+/hour, DOE
• State of the art brand new office conveniently located in Midvale, Utah
• Company-paid travel and Per Diem when out of state including travel days
• Company provides all the tools needed
• Life insurance, long and short-term disability coverage 
• 401K with an employer match 
• Great medical, dental, vision, and even pet insurance 
• Generous company provided physical and mental well-being program

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