Title: IT Infrastructure Service Delivery Manager
Location: El Segundo, CA
Required Experience: 12+ Years
full time
Skills / Role & Responsibilities:
• Act as a Single Point of Contact for customer
• Strong understanding of overall Infra landscape
• Overall program strategy and alignment with business objectives
• Strong understanding of Infrastructure components computes and storage
• Experience in using project management tools
• Developing & Implementing strategies/IT infra processes which can help with optimized and productive IT Infra
• Ensure resolution of critical/escalated issues within the required Service Level Agreement.
• Ensure Business Continuation Plan (BCP) for the projects
• Work with team to refine and create related policies, procedures, and best practices
• Communicate effectively within the teams as well as to executives and business stakeholders
• Excellent communication and presentation skills
• Able to collaborate across multiple interfacing teams
• Act as a delivery point of contact for multiple customers if required
• Defining project work scope, schedules, budgets, priorities and ensure project resources are optimized
• Establish and takes necessary action to minimize project risk with periodic progress updates
• Tracking deliverables according to the project plan/expectations.
• Vendor coordination, technical coordination across the teams
• Ensure resolution of critical/escalated issues within the required Service Level Agreement.
• Keep the team focused, productive, and motivated
• Work with team to refine and create related policies, procedures, and best practices
• Keep track of all open positions and work with recruitment/support teams to onboard resources accordingly
• Set employee objectives, monitor and evaluate performance, and provide feedback and mentoring
Thanks & Regards,
Naveen Vulupala
Sr US IT Technical Recruiter
Headway Tek Inc.
Email : [email protected]
Phone : 4084273233
Website:
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