Job Description

Job Title : Global Service Delivery Manager
Location: Pittsburgh , PA ( Onsite )
Duration/Term: Long Term Contract

Job Description

We are looking for an experienced Senior Service Delivery Manager to oversee service delivery for high-stakes global digital projects. This role involves leading multiple project teams, managing client relationships, and ensuring the delivery of top-tier customer service. As a Senior Service Delivery Manager, you will be responsible for strategic planning, project governance, and aligning project goals with the client s business objectives.

Key Responsibilities

Service Delivery & Team Management

• Accountable for end-to-end service delivery across multiple tracks for a digital client, managing globally located delivery teams.
• Direct and guide Project Managers, Track Leads, and group managers on large-scale projects involving multiple stakeholders.
• Oversee daily delivery management to ensure adherence to service standards, KPIs, and budget requirements.

Stakeholder Engagement & Risk Management

• • Evaluate trade-offs among project size, complexity, cost, urgency, risk, and stakeholder value.
  • Engage with stakeholders to clarify project requirements, assess critical project risks, and ensure that projects meet ROI targets.
  • Maintain strong client relationships, act as the Voice of Customer, and drive changes to enhance Customer Experience.

Strategic Development & Process Improvement

• • Set strategic development goals, staying updated on new practices and technologies to maintain high customer service standards.
  • Identify account growth opportunities through client relationship management and effective networking.
  • Lead efforts to continuously improve processes, aiming for operational efficiency and independent project execution.

Financial Management & Reporting

• • Manage P&L for the account, leading financial planning and ensuring account growth.
  • Oversee resource planning, utilization, and contract demand, supporting budget adherence and business objectives.
  • Lead WBR, MBR, and QBR meetings with stakeholders to discuss progress, performance, and future strategies.

Operational Excellence

• Synthesize data into actionable insights to address critical business issues.
• Ensure quality, compliance, and legal obligations are met across all customer interactions.
• Drive resource planning for optimal utilization and manage transition, pre-bid, and RFP processes.

Qualifications

• Education : Bachelor s in Engineering with 15-20 years experience or Master s Degree with 15+ years experience.
  Required Experience :
• 8-12 years managing large-scale agile programs with a focus on global service delivery.
• 10+ years of experience in People Management and Stakeholder/Client Management.
• Proven experience with outsourced techno-functional projects; knowledge of Cloud environments is a plus.
• Skilled in Agile methodologies with adaptability to changing tech requirements.
• Strong understanding of Engineering Support Services, especially cloud products.

Key Skills: Service delivery, global team management, agile methodologies, cloud environment knowledge, P&L management, client relationship management, strategic planning, resource planning, customer experience enhancement, process improvement, and advanced communication and influencing skills.

VDart Group , a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies

Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact

Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies

Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Dice Id: 10330808A
• Position Id: 8461709

Job Tags

Similar Jobs